1. In-Home Deliveries

A 3rd party vendor has been contracted to perform your delivery service. In order to ensure that your delivery is successful, your participation is needed. Below are answers to commonly asked questions about RITPL deliveries:

1.1 WHEN WILL I RECEIVE MY DELIVERY?

Parcel Deliveries

When will I receive my delivery?

• We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience. For information regarding our cancellation policy please visit the information or you may contact us for any other questions.

1.2 HOW MANY ATTEMPTS WILL BE MADE?

How many attempts will be made?

• We will make 3 delivery attempts for Parcel deliveries. After the 3rd failed attempt at delivery, the package(s) are returned to our warehouse and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.

2.1 What am I responsible for upon delivery?

Examine your order upon delivery to ensure that there are no visible signs

of damaged, missing or incorrect pieces. In the event that there are

missing, damaged or incorrect packages, please contact us within 48

hours of your delivery. For any other problem with your order, please

refer to our return policy. It takes between 5-7 working days for us to

deliver your order from the  time you place the order on our site. We do a

thorough quality check on  the merchandize and then ship as per your 

order and destination.

"ritpl.co.in" ensures that the fastest and most efficient dispatch &

delivery chain is in place to get your orders to you as swiftly as possible

from our warehouse. Some areas may take longer due to the frequency

of deliveries to the delivery pin code. When shipping your order, we

 consider these factors to calculate the Estimated Delivery Date : Order

 Processing: The amount of time taken by us to prepare your order for

 shipping is typically 1–2 days. However, some orders may be shipped in

 as few as 4 hrs and some may take up to 15 days. Transit Time: The

 amount of time it takes for your order to leave our distribution center

 and arrive at the local delivery carrier. When the delivery provider

 receives your order and is ready to schedule a delivery date, they will

 attempt to contact you on the telephone number provided by you in your

 order. At that time, they will let you know what days of the week they are

 able to deliver to your area. Deliveries will be made between the hours of

 8am and 6pm on the delivery day you select. The delivery company will

 call you prior to the scheduled delivery and will provide you with an

 approximate time window. The delivery company will make every effort

 to deliver within the time window provided.

2.2 HOW TO PREPARE FOR YOUR DELIVERY?

How to prepare for your delivery?

The Delivery Company has been contracted to perform the delivery 

service to one delivery address. If the delivery cannot be made to this

address , Please make sure there is adequate access and space to 

complete the delivery – prior to delivery ensure that there is adequate 

permission taken to make the delivery considering hallways, staircases 

and elevators.

What am I responsible for upon delivery?

Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please do not accept the item(s), indicate the problem on the Delivery Note and contact us within 48 hours of your delivery attempt. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.

What additional fees may apply?

There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery. [For example, if you need a specified time window, your address is not accessible, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.,

Delivering to a Freight Forwarder?

In order to ensure that your delivery is processed as quickly as possible; please contact us. Please indicate to the advisor that your order will be delivered to a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based on time frame and location of delivery. This agreement is with you and RITPL. Neither RITPL nor the 3rd party Delivery Company that has been contracted by RITPL to perform the delivery, will be held responsible if you decide to hire a 3rd party contractor or freight forwarder to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items or missing merchandise.

Can I make changes to the delivery address after I place my order?

We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience. For information regarding our cancellation policy please visit the information or you may contact us for any other questions.